Refund policy

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, with all original tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To request a return, please contact us at hello@engelleisure.com. If your return is accepted, we will provide you with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

Unless the item is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.

You can always contact us with any return questions at hello@engelleisure.com.

Damages and Issues

Please inspect your order upon receipt and contact us as soon as possible if your item is defective or damaged, or if you have received the wrong item. We will evaluate the issue and make it right.

Exceptions and Non-Returnable Items

Certain items may not be eligible for return, including custom-made or personalized products and gift cards. Please contact us if you have any questions about the eligibility of your item.

Exchanges

We do not currently offer direct exchanges. The fastest way to receive a different item is to return your original purchase and, once the return has been accepted, place a new order.

European Union Right of Withdrawal

If your order is delivered within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without providing a reason. Engel Leisure extends this period by offering a 30-day return period, subject to the conditions set out in this Return and Refund Policy. Nothing in this policy limits your statutory rights as a consumer.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method. We will process eligible refunds in accordance with applicable consumer law. Please note that your bank or payment provider may require additional time to process and display the refund.

If you have not received your refund within 15 business days after we have confirmed that it has been processed, please contact us at hello@engelleisure.com.