Shipping policy
SHIPPING POLICY
ORDER PROCESSING
We aim to process and dispatch orders within 1–3 business days after your order has been confirmed.
Orders are not processed or shipped on weekends or public holidays.
During product launches, promotional periods or other periods of high order volume, processing times may be slightly longer.
SHIPPING RATES
Shipping costs are calculated and displayed at checkout before you complete your purchase.
The available shipping options and rates may vary depending on the delivery destination.
DELIVERY TIMES
Estimated delivery times vary depending on the destination and shipping method selected at checkout.
Please note that all delivery times are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, adverse weather conditions or periods of high shipping volume.
ORDER TRACKING
Where tracking is available, you will receive a shipping confirmation email containing your tracking information once your order has been dispatched.
Please allow some time for tracking information to become active after receiving your shipping confirmation.
SHIPPING ADDRESS
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please review your shipping address carefully before completing your purchase.
If you notice an error in your shipping information, please contact us as soon as possible at hello@engelleisure.com.
Once an order has been dispatched, we may no longer be able to change the delivery address.
Additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer may be charged to the customer.
INTERNATIONAL SHIPPING
We ship to selected international destinations.
Available shipping destinations, shipping methods and applicable costs will be displayed at checkout.
For orders delivered outside the European Union, customs duties, import taxes or other charges may apply. Unless otherwise required by applicable law, these charges are the responsibility of the customer and are not included in the product price or shipping costs paid at checkout.
DELAYS AND LOST PACKAGES
If your order is significantly delayed or appears to be lost during transit, please contact us at hello@engelleisure.com.
We will work with the shipping carrier to investigate the issue and, where appropriate, provide a suitable solution in accordance with applicable consumer law.
Please note that carrier delays or other circumstances outside our reasonable control may affect estimated delivery times.
DAMAGED PACKAGES
If your order arrives damaged, please contact us as soon as possible at hello@engelleisure.com and include your order number and clear photographs of the package and product.
We will assess the situation and provide an appropriate solution.
RETURNS
For information about returns, return shipping costs and refunds, please review our Return and Refund Policy.
CONTACT
If you have any questions about shipping or delivery, please contact us at:
Engel Media
Trading as Engel
Email: hello@engelleisure.com